βAt MyraTrendz, we are dedicated to providing our customers with high-quality products and a seamless shopping experience. To maintain our standards and ensure customer satisfaction, we have established the following policies regarding order cancellations, returns, refunds, and exchanges:
Order Cancellation Policy
Before Shipment: If you wish to cancel your order, please contact our customer service team at [insert contact information] within 24 hours of placing your order. Cancellations requested after this period may not be possible, especially if the order has already been processed for shipment.β
After Shipment: Once an order has been shipped, we are unable to process cancellations. In such cases, please refer to our Return, Refund, and Exchange Policies below.
No Return and Refund Policy
Due to the nature of our products and to uphold the highest standards of hygiene and quality, MyraTrendz maintains a strict No Return and No Refund policy. This means that once products are delivered, we do not accept returns or offer refunds, except in the following circumstances:β
Defective or Damaged Products: If you receive a product that is defective or has been damaged during transit, please contact our customer service team within 48 hours of receiving the order. Provide your order number, a description of the issue, and photographic or video evidence of the defect or damage. Our team will assess the situation and, if deemed appropriate, will offer a replacement or store credit.β
Incorrect Products: In the rare event that you receive an incorrect product, please notify us within 48 hours of delivery with your order number and details of the item received. We will arrange for the correct product to be sent to you or provide store credit, as per your preference.
Exchange Policy
While we do not accept returns for refunds, we understand that sometimes an exchange may be necessary. We offer exchanges under the following conditions:β
Eligibility for Exchange: Exchanges are only applicable for items that are defective, damaged, or incorrect as per the conditions mentioned above.β
Process for Exchange: To initiate an exchange, please follow the steps outlined in the 'Process for Reporting Issues' section below. Once your request is approved, we will provide instructions on how to proceed with the exchange.β
Non-Exchangeable Items: Items that are not defective, damaged, or incorrect are not eligible for exchange. Additionally, final sale items, personalized products, and items marked as non-returnable cannot be exchanged.
Exceptions and Considerations
Final Sale Items: All items purchased during sale events or marked as 'Final Sale' are not eligible for return, exchange, or refund.β
Color and Appearance Disclaimer: While we make every effort to display our products as accurately as possible, variations in color and appearance may occur due to differences in display screens or lighting conditions. Such variations do not qualify as defects and are not eligible for return, refund, or exchange.
Process for Reporting Issues
To report any issues related to defective, damaged, or incorrect products, please follow these steps:
Contact Customer Service: Reach out to our customer service team at [insert contact information] within 48 hours of receiving your order.β
Provide Necessary Details: Include your order number, a detailed description of the issue, and clear photographic or video evidence of the defect, damage, or incorrect item.β
Await Assessment: Our team will review your submission and respond within [insert response time, e.g., 2-3 business days] with the next steps.β
Please note that failure to report issues within the specified timeframe may result in the inability to address your concerns effectively.β
By making a purchase on MyraTrendz.com, you acknowledge and agree to the terms outlined in this Order Cancellation, Return, Refund, and Exchange Policy. We appreciate your understanding and cooperation.